Effective Date: June 22, 2026
Last Updated: June 22, 2026

Welcome to MEDHERO. These Terms of Use & Medical Disclaimer govern your access to and use of the MEDHERO website, online content, digital forms, communications, booking tools, payment tools, marketing materials, and related online services.

By accessing or using this website, you agree to these Terms. If you do not agree, please do not use this website.

For questions, please contact:

MEDHERO
905 Calle Amanecer, Suite 115
San Clemente, CA 92673
Phone: (949) 207-3603
Email: info@medhero.com

1. Informational Use Only

The information provided on this website is for general informational and educational purposes only.

Website content may describe MEDHERO’s services, memberships, providers, health topics, wellness topics, diagnostic options, treatment options, aesthetic services, urgent care services, and general practice information. This content is not intended to be a substitute for professional medical advice, diagnosis, treatment, or emergency medical care.

You should always consult with a qualified health care provider regarding any questions about your health, symptoms, medical conditions, medications, lab results, treatment options, or care plan.

2. No Medical Advice Through the Website

MEDHERO does not provide medical advice through general website content.

Information on this website should not be used to diagnose or treat a medical condition, make decisions about medications or supplements, start or stop treatment, delay care, or disregard advice from a licensed medical provider.

Any medical advice, diagnosis, treatment recommendation, prescription, lab order, or care plan must come directly from a licensed MEDHERO provider or another qualified health care professional after an appropriate evaluation.

3. No Provider-Patient Relationship Created by Website Use

Your use of this website does not create a provider-patient relationship with MEDHERO or any MEDHERO provider.

A provider-patient relationship is only established after MEDHERO has accepted you as a patient, completed any required intake and consent processes, and a licensed provider has evaluated you in connection with care.

Submitting a form, booking a consultation, purchasing a deposit, subscribing to communications, viewing content, or contacting MEDHERO through the website does not, by itself, create a provider-patient relationship.

4. Emergencies

This website is not intended for medical emergencies.

If you are experiencing a medical emergency, call 911 or seek emergency medical care immediately.

Do not use website forms, email, SMS, marketing forms, social media, or other non-secure online channels for urgent or emergency medical issues.

5. Urgent Care Disclaimer

MEDHERO may provide urgent care services for appropriate conditions, subject to provider availability, clinical judgment, and the scope of services offered.

Urgent care services are not a substitute for emergency medical care. If you are experiencing chest pain, difficulty breathing, severe allergic reaction, stroke symptoms, severe bleeding, loss of consciousness, severe abdominal pain, major injury, or any potentially life-threatening condition, call 911 or go to the nearest emergency department.

6. Services Are Subject to Medical Evaluation

Descriptions of services on this website are not guarantees that any specific service, test, medication, treatment, protocol, procedure, or membership is appropriate for you.

All medical services are subject to provider evaluation, clinical judgment, patient eligibility, medical history, contraindications, applicable law, and availability.

MEDHERO providers may determine that a service, medication, diagnostic test, procedure, or treatment is not appropriate for you. MEDHERO may also recommend that you seek care from another provider, specialist, emergency department, hospital, or facility when appropriate.

7. Longevity, Wellness, and Diagnostic Services

MEDHERO may offer longevity medicine, advanced assessments, lab testing, diagnostic services, wellness services, body composition testing, cardiovascular screening, metabolic testing, hormone evaluation, peptide-related services, weight management support, IV therapy, red light therapy, and other services.

These services are intended to support a more proactive understanding of health and wellness, but they do not guarantee prevention, diagnosis, cure, reversal, or treatment of any disease or condition.

No diagnostic test, screening, assessment, or medical evaluation can detect every possible health risk or condition. Normal results do not guarantee the absence of disease. Abnormal results may require additional evaluation, repeat testing, referral, or follow-up care.

8. Aesthetic Services Disclaimer

MEDHERO may offer aesthetic wellness services. Results from aesthetic services vary by individual and may depend on factors such as age, skin type, anatomy, health status, lifestyle, treatment plan, and adherence to post-care instructions.

No aesthetic result is guaranteed. Before receiving any aesthetic service, you should discuss risks, benefits, alternatives, expected outcomes, limitations, and aftercare with a qualified provider.

9. Medications, Prescriptions, Hormone Therapy, GLP-1s, Peptides, and Other Treatments

Any medication, prescription, hormone therapy, GLP-1 medication, peptide-related protocol, supplement recommendation, injection, IV therapy, or other treatment referenced on this website is subject to medical evaluation and provider discretion.

MEDHERO does not guarantee that any medication, prescription, protocol, or treatment will be prescribed, recommended, or available to you.

Medications and treatments may carry risks, side effects, contraindications, and eligibility requirements. You should discuss all medications, supplements, medical history, allergies, and current conditions with your provider before beginning any treatment.

MEDHERO does not claim that any service, medication, supplement, or protocol is appropriate for every person.

10. Telehealth Disclaimer

MEDHERO may offer telehealth services where appropriate and legally permitted.

Telehealth is not appropriate for every medical concern. A MEDHERO provider may determine that an in-person visit, physical examination, diagnostic testing, specialist referral, urgent care visit, or emergency care is necessary.

By using telehealth services, you understand that telehealth has limitations, including limitations related to physical examination, technology, privacy, and communication. Telehealth services may require identity verification, location confirmation, patient consent, and documentation in your medical record.

11. Memberships and Deposits

MEDHERO may offer memberships, advanced assessments, concierge care options, deposits, and related services.

Unless otherwise stated at the time of purchase, a deposit paid through the website is intended to secure your advanced assessment or related appointment and does not, by itself, begin an annual membership or guarantee acceptance into a specific membership.

Membership enrollment, start date, services, pricing, billing terms, cancellation terms, and eligibility may be subject to additional agreements, consent forms, membership documents, or provider review.

MEDHERO memberships are not health insurance and are not a substitute for health insurance. Memberships do not cover all medical expenses, outside specialist care, hospital care, emergency care, medications, imaging, procedures, labs, or third-party services unless expressly stated in the applicable membership terms.

12. Payments, Pricing, and Availability

Prices, services, offers, memberships, promotions, and availability may change at any time without notice, unless otherwise required by law.

MEDHERO reserves the right to correct pricing errors, update service descriptions, modify availability, refuse or cancel transactions, and make changes to website content.

Payment through the website does not guarantee that a specific service, treatment, medication, or membership is medically appropriate or available to you.

Refunds, cancellations, credits, or rescheduling may be subject to the terms presented at checkout, the applicable service agreement, membership agreement, or office policy.

13. No Guarantees of Results

MEDHERO does not guarantee any specific outcome, result, improvement, diagnosis, prevention, treatment response, aesthetic result, weight loss result, lab result, longevity outcome, or health improvement.

Individual results vary and depend on many factors, including medical history, age, genetics, lifestyle, adherence to care plans, underlying conditions, medications, and other factors outside of MEDHERO’s control.

Statements such as “optimize,” “improve,” “support,” “proactive,” “longevity,” “wellness,” or similar terms should not be interpreted as guarantees of medical results or outcomes.

14. Testimonials, Reviews, and Before-and-After Content

Testimonials, reviews, case examples, before-and-after images, and patient stories reflect individual experiences and are not guarantees of results.

Individual results may vary. Testimonials may not represent the typical patient experience and should not be interpreted as medical claims, promises, or guarantees.

Any testimonial, review, case example, or before-and-after content is provided for informational and illustrative purposes only.

15. Website Content May Change

MEDHERO may update, modify, remove, or discontinue website content, services, pricing, descriptions, promotions, features, or availability at any time.

We make reasonable efforts to provide accurate and current information, but we do not guarantee that all website content is complete, accurate, current, or free from errors.

16. Non-Secure Communications

Please do not submit sensitive medical information, symptoms, diagnoses, lab results, medication details, insurance information, urgent concerns, or confidential medical information through general website forms, marketing forms, email, SMS, social media, or other non-secure channels unless MEDHERO specifically provides a secure method for doing so.

For patient-specific medical questions, appointment-related care, or confidential communications, please contact MEDHERO through the secure communication method provided by the practice or call the office directly at (949) 207-3603.

17. Privacy and HIPAA

MEDHERO respects the privacy of patient information.

Use of this website is also governed by our Privacy Policy. Certain medical information created, received, maintained, or transmitted by MEDHERO in connection with health care services may also be protected under HIPAA and applicable state medical privacy laws.

Please review our Privacy Policy and HIPAA Notice of Privacy Practices for more information about how information may be collected, used, disclosed, and protected.

18. Email, SMS, and Marketing Communications

MEDHERO may send general educational content, service updates, promotional messages, appointment-related communications, or practice updates by email, SMS, or other communication channels where permitted by law and based on your communication preferences and consent.

Marketing communications are not intended to contain protected health information, lab results, diagnosis information, treatment instructions, urgent medical communications, or patient-specific medical advice.

You may unsubscribe from marketing emails using the unsubscribe link in the email. You may opt out of SMS marketing by replying STOP. Message and data rates may apply.

Consent to receive marketing communications is not required to purchase services, book an appointment, or receive care from MEDHERO.

19. Cookies, Pixels, Analytics, and Advertising Tools

MEDHERO may use cookies, pixels, tags, analytics tools, and similar technologies to understand website performance, improve the user experience, measure advertising effectiveness, and provide relevant marketing.

Because MEDHERO is a medical practice, MEDHERO does not intentionally use online tracking technologies to disclose protected health information, medical records, diagnosis information, treatment information, appointment details, lab results, or patient-specific care information to advertising platforms.

More information about online tracking, cookies, and privacy choices may be provided in our Privacy Policy, Cookie Policy, or applicable privacy settings.

20. Third-Party Websites and Tools

This website may link to third-party websites, tools, platforms, payment processors, scheduling platforms, maps, social media platforms, or other services.

MEDHERO is not responsible for the content, privacy practices, security, accuracy, policies, or availability of third-party websites or services.

Your use of third-party websites or services is subject to the terms and privacy policies of those third parties.

21. User Conduct

You agree not to misuse this website or its related services. You may not:

• Use the website for unlawful, fraudulent, harmful, or abusive purposes
• Attempt to gain unauthorized access to MEDHERO systems
• Interfere with website functionality or security
• Submit false, misleading, or inaccurate information
• Upload malicious code, spam, or harmful content
• Use website content in a way that violates applicable law or third-party rights

MEDHERO reserves the right to restrict or terminate access to the website if misuse is suspected.

22. Intellectual Property

All website content, including text, images, graphics, logos, icons, videos, designs, service descriptions, and other materials, is owned by or licensed to MEDHERO unless otherwise stated.

You may view and use the website for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, sell, publish, or use website content for commercial purposes without MEDHERO’s prior written permission.

23. Limitation of Liability

To the fullest extent permitted by law, MEDHERO and its owners, providers, employees, contractors, representatives, affiliates, and service providers will not be liable for any damages arising out of or related to your use of, or inability to use, this website or its content.

This includes, without limitation, direct, indirect, incidental, consequential, special, exemplary, or punitive damages, loss of data, loss of revenue, loss of profits, business interruption, or damages related to reliance on website content.

Nothing in these Terms is intended to limit rights or remedies that cannot be limited under applicable law.

24. Disclaimer of Warranties

This website and its content are provided on an “as is” and “as available” basis.

MEDHERO does not warrant that the website will be uninterrupted, secure, error-free, current, complete, or free from viruses or harmful components.

MEDHERO does not make warranties regarding the accuracy, reliability, availability, or completeness of website content.

25. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless MEDHERO and its owners, providers, employees, contractors, representatives, affiliates, and service providers from and against any claims, damages, liabilities, losses, costs, or expenses arising out of or related to your misuse of the website, violation of these Terms, violation of applicable law, or violation of third-party rights.

26. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Any disputes arising out of or related to these Terms or your use of the website will be handled in the state or federal courts located in California, unless otherwise required by applicable law.

27. Changes to These Terms

MEDHERO may update these Terms of Use & Medical Disclaimer from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

28. Contact

For questions about these Terms of Use & Medical Disclaimer, please contact:

MEDHERO
905 Calle Amanecer, Suite 115
San Clemente, CA 92673
Phone: (949) 207-3603
Email: info@medhero.com